X-IM Help

Passphrase Verification

Enter your passphrase in the box provided and click the "Continue" button. If you have lost your passphrase, we have no way to recover it for you. As part of the practices necessary to maintain the security of the X-IM network, your only recourse for a lost passphrase is to re-register with a different email address. Free email addresses can be obtained from many free web-based email services (e.g. yahoo.com, hotmail.com, etc.)

If you would like to register with a different email address click the "Start Over" button and enter a different email address.

If this screen has come up and you have never previously registered or given a passphrase, it is possible that someone else has registered using this email address. If no one else has access to this email account and you suspect that this address was fraudulently registered, please let us know immediately by sending an email to abuse@x-im.net.

Click the "Exit" button to end the X-IM Setup process. You can restart the X-IM Setup process any time by selecting "Programs" on the Start Menu, then select the "X-IM" group, and then select "X-IM".

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